ALAB Laboratoria, a nationwide network of cutting-edge diagnostic labs in Poland, has tested the TIMATE system and is now implementing it. It will operate in all of the company’s facilities.
ALAB tested the TIMATE system for employee and process management during the period of more than 6 months. The company observed the operation of its laboratories to identify elements which could be improved in order to increase performance.
TIMATE and the cards carried by employees provided the managers with data regarding the organisation of processes.
While analysing the information collected by the system, we quickly noticed what could be improved. One of the examples was the percentage-based presence of people in the rooms, which showed us that our employees needed an additional analyser. We bought it at once, which made the work of diagnosticians quicker and easier. There were other similar cases and the process changes we implemented have brought us significant savings, says Ewa Małkowska, CEO of ALAB Laboratoria.
The TIMATE system collects and analyses data about the company’s operation in six areas: the working time and its use, safety, results and deliverables, task performance and team management. Based on the ongoing information from the system and the automatic assessment of these areas, managers gain continuous visibility of how the processes within the enterprise are organised. If they spot an error, they can eliminate it at once.
Today information is all, but it is not enough by itself. Our system provides and analyses data, using clear maps and charts to show how the company is doing, how employees work, whether particular tasks are performed and how long it takes, and where employees are currently located. Such information enables better understanding of the enterprise and its processes. It helps to detect errors as soon as they appear and to eliminate them before they impede work. The system gives employees clear and simple feedback about the quality of their work, which makes it possible to quickly diagnose causes of errors that are often not the fault of employees, explains Sebastian Młodziński, TIMATE’s CEO.
Following the trial period which ended in October, ALAB decided to have a full implementation of the TIMATE system. The company uses all available modules.
I have always known that apart from financial benefits it is extremely important for employees to see that they are appreciated on a daily basis, that we see and recognise their progress and efforts. It is not always possible to do that in person, especially in such a large organisation as ours. The system that we purchased helps us manage our dispersed organisation by daily and automatically providing data about task performance in laboratories. It also informs the employees about the completion of their daily schedule and reminds them to take a break or finish their work. As a result, people feel more noticed and recognised, knowing that the way they work can bring them actual benefits, adds Ewa Małkowska, CEO of ALAB Laboratoria.
ALAB Laboratoria is a network of 400 diagnostic facilities offering more than 3,000 diagnostic tests: from basic ones through highly specialised tests to examination packages designed for specific diseases, ailments and organs as well as preventive healthcare.